Refund Policy
At KartZylla, your satisfaction is our priority. This policy explains when and how you can return, replace, or get a refund for products purchased on our platform.
Effective Date: January 8, 2025
Last Updated: August 21, 2025
Return Window
7–30 days depending on product category with flexible return options
Secure Returns
Quality checks and protection against misuse with full transparency
Fast Refunds
Processed within 3–5 business days after approval with instant notifications
01 Eligibility for Returns & Replacements
What items qualify for returns and replacements
Most items are eligible within 7–30 days, depending on the product category.
- Items must be unused, unworn, and in original condition with all tags, packaging, and accessories intact
- Non-returnable products: personal care, intimate wear, customized or perishable items (except if defective, damaged, or incorrect)
02 How to Initiate a Return or Replacement
Step-by-step process to start your return
- Go to "My Orders" → select the item → choose "Return" or "Replacement"
- Follow system instructions for pickup or drop-off based on your location and product type
- If replacement is unavailable, we will process a refund instead
03 Pickup, Inspection & Approval
Quality checks and approval process
Eligible products are picked up at your doorstep or dropped at a designated center. Items are quality-checked at pickup and again at our hub. If an item fails inspection (missing parts, wear, serial mismatch), the return may be rejected and sent back to you.
04 Refunds
Refund processing and timelines
- Issued to the original payment method after inspection clearance
- Standard processing time: 3–5 business days
- Timelines may vary depending on your bank or payment provider
- Partial deductions (e.g., missing accessories) will be notified before refund completion
05 Damaged, Defective, or Wrong Items
Special handling for problematic orders
If you receive a damaged, defective, or incorrect product, request a return or replacement within the applicable window. Shipping and return costs are fully covered by KartZylla in such cases.
06 Cancellations
Order cancellation policies and procedures
Orders can be cancelled before dispatch via "My Orders." If already shipped, you may refuse delivery or apply for a return once delivered.
Need Help with Your Return?
Our support team is here to help you with any questions about returns, refunds, or replacements.
support@kartzylla.comImportant Notes
- Return policies may vary by product category and seller. Please check individual product pages for specific return terms.
- All returns must be initiated within the specified return window for your product category.
- We reserve the right to refuse returns that don't meet our quality standards or return policy requirements.
- For international orders, return shipping costs may apply unless the item is defective or incorrect.