Return Policy
At KartZylla, we want you to love your purchase. If you're not completely satisfied, our hassle-free return policy makes it easy to return or exchange items within 10 days.
Effective Date: January 1, 2025
Last Updated: January 1, 2025
10-Day Return Window
Return eligible items within 30 days of delivery for a full refund or exchange.
Free Return Shipping
We provide free return shipping labels for most eligible returns within the US.
Quality Guarantee
All returned items are inspected to ensure they meet our quality standards.
01
Return Eligibility
Items Eligible for Return:
- Unworn, unwashed, and undamaged items with original tags attached
- Items in original packaging with all accessories and documentation
- Products purchased within the last 30 days from delivery date
- Items that are not personalized, customized, or made-to-order
Items NOT Eligible for Return:
- Intimate apparel, swimwear, or undergarments for hygiene reasons
- Perishable goods, food items, or health and beauty products
- Digital downloads, software, or subscription services
- Items damaged by misuse, normal wear, or accidents
- Personalized, engraved, or custom-made items
- Items purchased with promotional codes or during clearance sales (unless defective)
Condition Requirements:
Items must be returned in original condition with:
- Original packaging and tags must be intact
- No signs of wear, use, or damage
- All accessories and documentation included
- Items must pass quality inspection upon return
02
Return Process
How to Start a Return:
- Log into your KartZylla account and navigate to "My Orders"
- Find the order containing the item you want to return
- Click "Return Item" and select the reason for return
- Choose whether you want a refund, exchange, or store credit
Return Timeline:
- Initiate return: Within 30 days of delivery
- Package and ship: Within 7 days of return approval
- Processing time: 3-5 business days after we receive your return
- Refund processing: 5-10 business days to original payment method
What Happens Next:
Once we receive your returned item, our quality assurance team will inspect it within 2-3 business days. You'll receive an email confirmation when:
- Your return is received at our facility
- Quality inspection is complete
- Refund has been processed or exchange has been shipped
03
Return Shipping
Shipping options and costs for returning items
Free Return Shipping:
We provide free return shipping labels for:
- Orders over $50 within the continental United States
- Defective or damaged items (regardless of order value)
- Items that don't match the product description
- Incorrect items sent due to our error
Return Shipping Costs:
- Orders under $50: $5.99 return shipping fee (deducted from refund)
- International returns: Customer responsible for return shipping costs
- Premium shipping options available for faster processing
Packaging Guidelines:
- Use the original packaging when possible
- Ensure items are securely packaged to prevent damage during transit
- Include all original accessories, tags, and documentation
- Place the return label clearly on the outside of the package
- Remove or cover any old shipping labels
Drop-off Locations:
You can drop off your return package at:
- Any UPS Store or authorized UPS location
- FedEx locations (for FedEx returns)
- USPS locations (for USPS returns)
- Schedule a pickup from your home or office (additional fees may apply)
04
Exchanges
How to exchange items for different sizes, colors, or styles
Exchange Options:
- Size exchange: Same item in a different size
- Color exchange: Same item in a different color
- Style exchange: Different item of equal or lesser value
Exchange Process:
- Follow the standard return process and select "Exchange" as your reason
- Specify the replacement item details (size, color, style)
- We'll process your exchange once the original item is received and inspected
Exchange Timeline:
- Same item exchanges: 2-3 business days processing
- Different item exchanges: 5-7 business days processing
- Shipping time for replacement: 3-5 business days
Exchange Limitations:
- Only one exchange per item is allowed
- Exchanges subject to availability
- Sale and clearance items may not be eligible for exchange
- Personalized items cannot be exchanged unless defective
05
Refund Information
Details about refund processing and timelines
Refund Methods:
- Original payment method (credit card, PayPal, etc.)
- Store credit (if original payment method is no longer available)
- Gift card (for gift purchases without receipt)
Partial Refunds:
- Items returned after 30 days but within 60 days (50% refund)
- Items showing minor signs of use or missing original tags (up to 25% deduction)
- Items returned without original packaging (up to 15% deduction)
Refund Timeline:
- Processing time: 3-5 business days after inspection
- Credit card refunds: 5-10 business days to appear on statement
- PayPal refunds: 1-3 business days
- Bank transfer refunds: 3-7 business days
- Store credit: Applied immediately after processing
Refund Amounts:
- Full refund: Purchase price minus any applicable return shipping fees
- Shipping costs: Original shipping is refunded only if return is due to our error
- Gift wrapping: Non-refundable unless item was defective
- Schedule a pickup from your home or office (additional fees may apply)
06
Special Circumstances
Returns for damaged, defective, or incorrect items
Damaged or Defective Items:
If you receive a damaged or defective item:
- Contact us immediately via email or phone
- Provide photos of the damage or defect
- We'll provide a prepaid return label and expedite processing
- Full refund including original shipping costs
Late or Missing Deliveries:
- Contact us if your order hasn't arrived within the expected timeframe
- We'll investigate with the shipping carrier
- Options include re-shipping or full refund
Quality Issues:
- Manufacturing defects covered under warranty
- Color or material variations from product photos
- Size discrepancies from published measurements
- Functionality issues with electronic or mechanical items
Wrong Item Received:
If you receive an incorrect item:
- Verify the item against your order confirmation
- Contact customer service within 48 hours of delivery
- We'll arrange immediate pickup and replacement
- No return shipping charges applied
Need Help with Your Return?
Our support team is here to help you with any questions about returns or exchanges.
support@kartzylla.comImportant Notes
- All returns are subject to inspection and approval by our quality assurance team.
- Return shipping fees may be deducted from your refund for orders under $50.
- Items must be returned in their original condition with all tags and packaging intact.
- Personalized, custom, or made-to-order items are generally not returnable unless defective.
- Refund processing times may vary during peak shopping seasons and holidays.
- We reserve the right to refuse returns that don't meet our return policy criteria.